质量改进的第一步是了解客户真正想要的是什么。

I want to love glitter and also stand up for the double standards that exist in our society.

真正的领导力是关于服务他人，而不是你自己。

I don't know why people like to create stories around me. I'm just a normal guy who loves racing.

The customer's perception is your reality.

要在交易中成功，必须要有规则并遵循它们。

Loneliness is a lifelong companion, an established fact. Instead of denying it, fighting it, and avoiding it needlessly, you’d better accept it, let it protect you from going home in the crowd, and let it accompany you to breakfast on Saturday morning and tidy up the sunshine.

The beauty of physics lies not in having all the answers, but in asking better questions.