The quality of an organization's customer service determines the quality of its customer loyalty.

质量不是给定的；它是赢得的。

Innovation is the key to transforming the mining sector into a force for global progress.

To write is to resist—to resist forgetting, to resist oppression, to resist the erasure of memory.

阅读优秀文学作品是学会自由的最佳途径。

于千万人之中遇见你所遇见的人，于千万年之中，时间的无涯的荒野里，没有早一步，也没有晚一步，刚巧赶上了，那也没有别的话可说，惟有轻轻地问一声："噢，你也在这里吗？"

You don't write because you want to say something, you write because you have something to say.

释义：知足常乐的人会感到快乐，没有欲望没有追求的人会感到轻松。

不能通过正式手段从非正式到正式。