质量不是你可以添加到产品或服务上的东西。它必须从一开始就内置。

Joy sparks the urge to play, interest sparks the urge to explore, contentment sparks the urge to savor and integrate, and love sparks a recurring cycle of each of these urges within safe, close relationships.

The best architecture comes from constraints, not from freedom.

The universe doesn't allow perfection.

永远不要低估准备的力量——无论是在谈判、运营还是危机管理中。