永远不要在电话中回应恳求或提议。迫切性是一种伪装。
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
Letters are the biographer's gold mine; they reveal what official records conceal.