一个组织的客户服务质量决定了其客户忠诚度的质量。

每一座建筑都是一个原型。没有两座是相同的。

I always try to learn from my mistakes.

化学是关于连接的科学，无论是字面上还是隐喻上。

If you're trying to achieve, there will be roadblocks. I've had them; everybody has had them. But obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it.

言语的力量可以搭建桥梁也可以烧毁它们；明智地选择吧。