The details are not the details. They make the design.

When you doubt your power, you give power to your doubt.

这只鹰是我想要成为的一切：孤独、自制、远离悲伤，对人类生活的伤害麻木不仁。

管理层对待员工的方式正是员工对待顾客的方式。

You have to be willing to challenge the status quo if you want to make real progress.