True friends are not those who have endless topics to talk about, but those who can stay together without feeling awkward even if they don't speak.
顾客的信任来之不易,却容易失去——要极力守护它。
语言是一种皮肤:我用我的语言摩擦他人。就好像我有词语代替手指,或者手指在词语的尖端。