The human heart is a complex and often contradictory thing.
Quality is not an act, it is a habit.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
在最黑暗的时刻，希望是你给予自己的东西。这就是内在力量的意义。
You don't get over a loss like that; you learn to live with it.