The problem of quality management is not what people don't know about it. The problem is what they think they do know.
The most valuable resource we have isn't in the ground - it's the people who show up every day to do the work.
对我来说，如果我有一条围巾，我可以用它来围着我的脖子，并且能带走它。我有一朵花的话，我就可以摘下我的花，并且把它带走。可你却不能摘下这些星星呀！
If you want something you've never had, you must be willing to do something you've never done.