只有一件事能让梦想变得不可实现：对失败的恐惧。

To be the best, you must be able to handle the worst.

"Every family has its secrets, but some secrets are buried deeper than others."

You have to be willing to grow. Growth is different from something that happens to you. You produce it. You live it. The prerequisites for growth: the openness to experience events and the willingness to be changed by them.

Innovation is not going from 1 to N, but from 0 to 1.

当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。