有时候,只要你坚持下去,活下去,就已经是非凡的成就了。
The first step in quality improvement is to understand what the customer really wants.
当你拒绝你一无所知的东西时,这是最高形式的无知。
故事是作者写给自己的信,用来告诉自己那些无法以其他方式发现的事情。
"The writer is a man who is always searching for the right word, the perfect word, the word that will make the reader see what he sees, feel what he feels, understand what he understands."