We need to be obsessed with our customers' unmet, unarticulated needs.
领导力在于因你的存在而使他人变得更好，并确保这种影响在你离开后依然持续。
从理智的异议中寻找乐趣，因为只有尊重理智，才能比消极的服从带来更深刻的一致。
You control your future, your destiny. What you think about comes about. By recording your dreams and goals on paper, you set in motion the process of becoming the person you most want to be. Put your future in good hands — your own.