So why do I talk about the benefits of failure? Simply because failure meant a stripping away of the inessential. I stopped pretending to myself that I was anything other than what I was, and began to direct all my energy into finishing the only work that mattered to me.

Hope is not a feeling; it is a doable thing.

文化产业与其说是适应顾客的反应，不如说是在调整他们。

没有坚强意志品质的人学识智慧也不会通达；不遵守诺言的人行动也不会实现。

最具创新性的想法往往来自倾听那些最接近客户的人。