People are always blaming their circumstances for what they are. I don't believe in circumstances. The people who get on in this world are the people who get up and look for the circumstances they want, and, if they can't find them, make them.
Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.
People can be really smart or have skills that are directly applicable, but if they don't really believe in it, then they are not going to really work hard.