The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

The way positive reinforcement is carried out is more important than the amount.

如果经济学家能够使自己被认为是谦逊的，能干的，与牙医水平相当的人，这是好的。

80% of life's most defining moments take place by age 35.

"Stay true to yourself, yet always be open to learn."

幸福不是现成的东西。它来自于你自己的行动。

The past is always tense, the future perfect.

作家的角色是见证，讲述需要被讲述的故事，为无声者发声。