The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
If everyone is honest, it is natural to be honest.
A book must be the axe for the frozen sea within us.
我把社交媒体看作是我日记的延伸——只是更丰富多彩，滤镜更好。
伟大的公司不仅适应变化，更能预见并推动变化。
Every building should be a teacher. It should teach us about light, about air, about how to live together.
"I write to understand, to question, to explore the complexities of human nature."