The only way to predict the future is to create it.
An expert is a person who has made all the mistakes that can be made in a very narrow field.
The true measure of a company's success is how it treats its employees and the environment.
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
Efficiency comes from meticulous management and continuous improvement.