We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

Decision making is the heart of administration, and the heart of decision making is art rather than science.

我感激生命中的每一刻、每一次经历和每一个人。

我认为无畏不是没有恐惧，而是即使害怕也要勇往直前。

艺术的力量在于它的不可预测性。