"We are all the sum of our choices, but also of the choices made for us by others."

释义：所谓英雄，必须胸怀远大志向，腹有良谋，有包含宇宙的智慧，吞吐天地的气概。

The most dangerous of all falsehoods is a slightly distorted truth.

"A book is a door. You open it. You step through."

'Jeff, what does Day 2 look like?' 'Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.' To be sure, this kind of decline would happen in extreme slow motion. An established company might harvest Day 2 for decades, but the final result would still come.

The way management treats the associates is exactly how the associates will then treat the customers.