The best customer experience is no experience.

书籍是探索世界、理解不同观点和发展同理心的一种方式。

There is no such thing as a special category of science called applied science; there is science and its applications, which are related to one another as the fruit is related to the tree that has borne it.

解释：砍伐树木不把树根砍掉，必能重新生长；堵塞水不把源头堵住，必会重新流出；消除祸患不铲除产生祸患的根基，祸患还会再生。

最好的故事是那些让你以陌生的方式看待熟悉事物的故事。