The quest for certainty blocks the search for meaning. Uncertainty is the very condition to impel man to unfold his powers.
对确定性的追求阻碍了对意义的探寻。不确定性是促使人发挥潜能的条件。
超越顾客的期望。如果你这样做,他们会一次又一次地回来。给他们想要的——再多一点。
Success in business is about building relationships, not just transactions.