I'm not a person who thinks that everything happens for a reason, but I do believe that if you work hard and stay true to yourself, good things will come.

My job is not to be easy on people.My job is to take these great people we have and to push them and make them even better.

如果你从未尝试过，你怎么知道是否有机会？

Customer satisfaction should always be at the heart of every decision.

唯一的绩效标准是“零缺陷”。

Once we accept our limits, we go beyond them.