The things we admire in men, kindness and generosity, openness, honesty, understanding and feeling, are the concomitants of failure in our system. And those traits we detest, sharpness, greed, acquisitiveness, meanness, egotism and self-interest, are the traits of success.
The customer is always right, we must listen to their voices.
你拥有的最强大的领导力工具就是你自己的榜样。