The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

Always give credit， take blame.

The best weapon of a dictatorship is secrecy, but the best weapon of a democracy should be the weapon of openness.

苦难是最好的老师，教导我们了解自我的内心，虽然受到磨练与心碎，但我相信会让自己变成更好状态。