The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

我们最害怕的变化可能包含着我们的救赎。

The only way to have a friend is to be one.

You can't win unless you learn how to lose.

如果退一步能进两步，我绝不害怕后退。

If you want to fly, you have to give up the things that weigh you down.

孔子说：“有益的朋友有三种，有害的朋友有三种。与正直的人交朋友、与诚实的人交朋友、与见多识广的人交朋友，有益处；与走邪门歪道的人交朋友、与谗媚奉迎的人交朋友、与花言巧语的人交朋友，有害处。”