Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

I went to the woods because I wanted to live deliberately,I wanted to live deep and suck out all the marrow of life, To put to rout all that was not life, and not when I had come to die, Discover that I had not lived.

姐妹谈心是最好的治疗