Zero Defects is a management standard aimed at the prevention of defects by focusing on the prevention of errors.
在夜的寂静中，作家找到了最响亮的真相。
To me, you are still nothing more than a little boy who is just like a hundred thousand other little boys. And I have no need of you. And you, on your part, have no need of me. To you, I am nothing more than a fox like a hundred thousand other foxes.
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
The world is a book, and those who do not read live only one life.