质量是我们产品的灵魂，诚信是我们事业的根基。

The knowledge that you have emerged wiser and stronger from setbacks means that you are, ever after, secure in your ability to survive. You will never truly know yourself, or the strength of your relationships, until both have been tested by adversity. Such knowledge is a true gift, for all that it is painfully won, and it has been worth more than any qualification I ever earned.

故事是作者写给自己的一封信，用来告诉自己那些他无法以其他方式发现的事情。

善良一点，因为你遇到的每个人都在打一场艰苦的战斗。

"Writing is a way to make sense of our experiences."