杰出的领导者会不遗余力地提升员工的自尊。如果人们相信自己，他们能取得的成就是惊人的。
Celebrate your successes. Find some humor in your failures.
庆祝你的成功。在你的失败中找到一些幽默。
High expectations are the key to everything.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
只有一个老板，那就是顾客。他可以通过把钱花在别处，轻而易举地解雇公司里的任何人，从董事长开始。
The key to success is to get out into the store and listen to what the associates have to say.
成功的关键是走进商店，倾听员工们要说的话。