I'm not interested in the nice and pretty. I'm interested in the intense and the emotional.

The best way to predict the future is to create it yourself.

译文：一句话不对就容易把天惹塌，话没有经过多次思考就不要说出口。赏析：在说出每一句话前，我们都要深思熟虑后才能出口，否则就会中伤别人。

强调人才招募的重要性

Never to suffer would never to have been blessed.

The world is full of stories, but it's the ones we choose to tell that define us.

The role of the writer is to be a witness, to give voice to those who cannot speak for themselves.

质量改进的第一步是了解客户真正想要的是什么。