Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

译文：不能让智巧劳烦打扰我们的心境，不能让私利拖累我们的自身；把国家的治乱寄托在法术上，把是非的判断寄托在赏罚上。

真相常常隐藏在词语之间的空间里，在比任何声音都响亮的沉默中。

I don't have a plan. I never have. I just do what feels right at the time.

"Life is a process of becoming, a combination of states we have to go through."