If you don't fail at least 90 percent of the time, you're not aiming high enough.

I'm not perfect and I don't pretend to be.

Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.

非暴力是一种强大而正义的武器，它可以不伤人而达到目的，并提升使用者的品格。