The most powerful tool in business is not money or technology, but trust.

心是野生动物，它不遵守规则。

It was like when you make a move in chess and just as you take your finger off the piece, you see the mistake you’ve made, and there’s this panic because you don’t know yet the scale of disaster you’ve left yourself open to.

When something terrible happens people wake up.

挑战在于设计服务于人而不主宰人的空间。