The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
最痛苦的并非痛苦本身,而是孤独地承受痛苦。
The most sustainable farms are those that think generations ahead.
总是提前计划。诺亚建方舟时并没有下雨。
The past, like the future, is indefinite and exists only as a spectrum of possibilities.