The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

最痛苦的并非痛苦本身，而是孤独地承受痛苦。

The most sustainable farms are those that think generations ahead.

总是提前计划。诺亚建方舟时并没有下雨。

我相信讲故事的力量能够连接不同文化和经历的人们。

The past, like the future, is indefinite and exists only as a spectrum of possibilities.