The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

When you want to succeed as bad as you want to breathe, then you'll be successful.

The concept of a legal right is a complex one, involving not only the existence of a rule but also the existence of a remedy.

人总是比他已做的更多；他也是他能做的。