The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
If you want to succeed, you must be willing to take risks and learn from failure.
"In the end, we are all stories, waiting to be told."
我们可以以三种主要方式讨论一个事件:通过描述它,通过叙述其历史,通过讲述关于它的故事。
最好的报复就是巨大的成功。