The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

营销的未来在于创造跨触点无缝体验。

In software design, we should strive for simplicity and clarity, avoiding unnecessary complexity.

"If people were rain, I was drizzle and she was a hurricane."

我已经履行了我的职责。我证明了庞加莱猜想，我在数学上没有什么可做的了。

网络的力量在于其普遍性。无论是否有残疾，每个人都能访问是一个基本方面。

你不可能取悦所有人，所以专注于做真实的自己。