The performance standard must be Zero Defects. Not 'that's close enough'.

There is no despair so absolute as that which comes with the first moments of our first great sorrow, when we have not yet known what it is to have suffered and be healed, to have despaired and have recovered.

To write is to confront the silence.

Never compromise on food safety—it’s the foundation of consumer trust.

爱是唯一能够将敌人化为朋友的力量。

I am not interested in the unique, but in the banal.