Risk management isn't about avoiding risks—it's about understanding and mitigating them.
The mind is a constantly reorganizing system.
孔子说：“遇到可以说的人却不说，就会失去可与说话的人；遇到不可说的人却说了，就是说话冒失。聪明的人既不去可交谈的人，也不言谈冒失。”
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
A good chemist is a lazy chemist—always looking for the easiest way to do things.