The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
法律是蜘蛛网,大苍蝇可以穿过去,小苍蝇却被困住。
Faith is the light that guides me through the darkness.
我不是一个需要被拯救的女孩。我是一个拯救自己的女孩。
Success is not final, failure is not fatal: It is the courage to continue that counts.
I don’t let anyone define me.