We've had three big ideas at Amazon that we've stuck with for 18 years， and they're the reason we're successful:Put the customer first. Invent. And be patient.

Curiosity drives the mathematician forward, always seeking the next question to answer.

Contemplating the weaknesses of others is easy； contemplating the weaknesses in yourself is hard， but it pays a much higher reward.

数据驱动决策的力量在于它将不确定性转化为可操作的见解。