Desire is not a thing to be understood. It is a thing to be endured.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
世界上不存在大智慧,就像世界上不存在才华这个词,存在的是琐碎。重复的事情不停地做,你就是专家;做重复的事特别专注,你就是大家。
先爱自己,因为这是一切奇迹开始的地方。