The quality of an organization's customer service determines the quality of its customer loyalty.

公司最大的资产是员工。投资于他们，他们就会投资于公司。

有效性幻觉是一种认知错觉，指人在分析一组数据时高估了自己准确解释和预测结果的能力。

Science cannot solve the ultimate mystery of nature. And that is because, in the last analysis, we ourselves are part of nature and therefore part of the mystery that we are trying to solve.

Banks exist because they help mitigate problems created by information asymmetries.

判我有罪吧，没关系。历史将宣判我无罪。