Zero Defects is a performance standard. It is the standard of the craftsman, regardless of his or her trade.

成功的真正标准不仅仅是盈利能力，而是我们如何实现它。

强调战略思考比盲目行动更重要

But nothing that can be said can begin to take away the anguish and the pain of these moments. Grief is the price we pay for love.