The worst sin toward our fellow creatures is not to hate them, but to be indifferent to them: that's the essence of inhumanity.

The best leaders are those who listen more than they speak and act with integrity above all else.

If you’re not outraged, you’re not paying attention.

领导力不是掌控，而是关怀那些托付给你的人。

客户满意度毫无价值，客户忠诚度才是无价的。