The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

The best way to predict your future is to create it.

沟通中最重要的就是听到那些没有说出口的话。

信任是任何成功商业关系的基础。

性能的关键在于优雅，而不是大量的特殊情况。

The past is what you remember, imagine you remember, convince yourself you remember, or pretend you remember.

Loneliness is the price you pay for freedom.

译文：有幸遇到世道太平、年成丰收，正好借此偷闲，此时诸事顺遂。在忘却世俗机心之处，心境如平静的水波，仿佛独自镇守在水晶宫般安宁。