运营卓越不仅仅是效率，更是为所有利益相关者做正确的事。
You cannot always control what goes on outside, but you can always control what goes on inside.
The market is a game of probabilities.
What is success? I think it is a mixture of having a flair for the thing that you are doing; knowing that it is not enough, that you have got to have hard work and a certain sense of purpose.
The only way to get to the top of the ladder is to climb it step by step.
Computers don't introduce order anywhere as much as they expose opportunities.
On marketing: "In the old world， you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world， that inverts."