The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

If you're going to build a brand, you have to be relentless in your pursuit of excellence.

一切都有价值，只要灵魂不渺小。

"The future is about creating opportunities for all."

过去总是与我们同在，它塑造了我们是谁以及我们成为什么。

"To read is to travel without moving, to live a thousand lives in one."