I’d tell men and women in their mid-twenties not to settle for a job or a profession or even a career. Seek a calling. Even if you don’t know what that means, seek it. If you’re following your calling, the fatigue will be easier to bear, the disappointments will be fuel, the highs will be like nothing you’ve ever felt.

I'm not a pop star, I'm a rock star trapped in a pop star's body.

The best ideas often come from the front-line employees who face challenges every day.

我年纪越大，越发现先做重要的事情这一古老规则的智慧——这个过程通常可以把最复杂的人类问题简化为可以处理的规模。

Transparency builds trust, and trust builds lasting relationships with consumers.