The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

建筑的魔力在于它创造场所感的能力。

Quality is not an act, it's a habit.

教学不是传递知识，而是为知识的产生或构建创造可能性。

The only thing worth writing about is the human heart in conflict with itself.

平凡与非凡之间的区别就在于那一点点额外的努力。