认为仅仅因为理解了行为改变就会发生，这是领导力发展中最大的误区之一。

I'm a firm believer that you create your own luck.

我们必须设计适应人类行为的技术，而不是反过来。

The complexity of things—the things within things—just seems to be endless. I mean nothing is easy, nothing is simple.

I'm not a person who likes to sit around and wait for things to happen. I make them happen.

要理解一个人，你必须先理解他们讲给自己的故事。

我不是一个喜欢被遗忘的人。